Our Turn Around Time
The average processing time for embroidered or heat pressed items is 3 to 5 business days. (Excludes Saturdays & Sundays) We run our machines Monday – Friday 9:00 AM until 5:00 PM EST. If you placed your order any time after 4:00 PM, it will not be considered processing until the following day, so please keep this in mind when calculating the amount if days your order has been considered processing.
Processing time refers to the amount of time it takes for our staff to make and/or order the items to be personalized and does not include the amount of time it takes to reach you once the completed order has left our facility. Please consider the shipping method you choose to better calculate the entire turn-around time.
Metal monograms, wood monograms, cut-out filigree jewelry, engraved jewelry, screen printing, license plates, and phone covers have a processing time of roughly two weeks or less. These items are sourced out to one of our preferred vendors thus eliminating any control we have over the time processed. If you need any of these items by a specific date we suggest you allow us to call the vendor and ask their turn-around prior to you placing the order.
For any embroidered or heat press item that is needed next business day we offer a $5 rush fee per item. Rush fee may be more at our busier times of production. Please note this only applies to items we have in stock.